24/7 mental telehealth available to all Hartnell students — FOR FREE
With TimelyCare, you will be able to talk to a licensed provider from your smartphone or any web-enabled device within minutes. Licensed providers are available to offer mental health support via phone or secure video chats.
Services Available
TALKNOW: 24/7, on demand access to a mental health professional to talk about anything at
any time.
Scheduled counseling: scheduled options to speak to a licensed counselor (up to 12 visits per academic
year).
Health coaching: Access to a nutritional specialist to help students adopt healthier lifestyle behaviors
related to sleep issues, weight management, and more.
Psychiatry: Services provided by referral, ask your counselor about this process.
Basic Needs: Access to low or reduced-cost community resources that provide food and housing assistance,
transportation, help paying bills, legal services, and more.
Video sessions: Go to 'Explore' and services will instantly pop up. If one interests you, simply
click on it and a video will begin playing for you to follow at your convenience.
How to Use TimelyCare
2
Enter your Hartnell College Student Email (@student.hartnell.edu).
3
Login with your Student ID and PAWS password.
4
Submit your medical information.
5
Access instant services. Go to "Get Care" and choose from the following options:
- Talk now
- Counseling
- Health Coaching
6
Though Timely Care and Hartnell College does its best to ensure your privacy, please
make sure you are in a private and quiet location when speaking with a counselor.
Students under the age of 18 will need parental consent to access services.
- Download the Parental Consent Form
- Ask your parents to sign the form
- Email the Parental Consent Form to help@timely.md.
Note: If you do not wish to include your parents, please visit Crisis and Emotional Wellness Services for further options.
Questions?
The following options are available if you come across any questions or concerns
Email or Call Customer Service
Tutorial Videos
Login Support
Submit an IT Request in the Campus Services Portal.